How will I receive my order?

All orders are sent as instant downloads. You will receive your download link(s) at the checkout. You will also receive an email containing the link(s). Please be sure to check your junk/spam folders if you do not see your download right away. 

If you are ordering an editable design you will instead receive instructions from us at the checkout and via email as well as a link to personalize your file via email from Corjl.com. 

Please note all orders are kept on file for 180 days. It is imperative that you download, save & back up your files within this time frame. You will be able to download your order up to 10 times during this time (5 times on editable files). After 180 days we can no longer guarantee your order will be available to download. 

What programs do I need to use the graphics?

For our clipart and digital paper sets you will need design software that supports PNG and JPG files such as the Adobe Creative Cloud suite. We personally love and use Illustrator, Photoshop & Photoshop Elements. These sets will come in .zip format. You will need to know how to unzip files on your computer to access the graphics.

PDF files will need to be opened in a PDF viewer such as Adobe Reader.

Editable files can be personalized directly through your web browser through Corjl.com. No special software is needed for these!

Please note we recommend opening all files on a computer. Most smartphones and tablets will not support these files without additional apps. Editable files through Corjl.com can be personalized through a phone or tablet but some features may be missing.

How do I unzip files?

If you are on a PC just right click on the .zip and go to "extract all" (or similar wording). On a Mac just double click to open the .zip up.

Do you offer any discounts or sales?

Check our home page for any current sales or coupon codes. Please note you can only use one coupon code at a time and coupons MUST be applied at the checkout at the time of purchase to be applicable. No exceptions. Please note our system is unable to issue any refunds for misapplied or forgotten coupon codes. 

What is the difference between personal & commercial use?

Personal use means you will use the graphics in your own projects and will not be selling or making a profit from what you reate.

Commercial use means you will be incorporating the graphics into something you sell for a profit.

Can I change the colors, fonts, wording, layout, etc.

If you are ordering an editable file you are able to change the font size, font color and wording. 

Overall color scheme, font styles, layouts and graphics are not editable and are only available as shown. Non-editable PDF files are password protected so they are not editable on the buyer's end.

Can you do a custom order for me?

While we love custom work our current schedule does not allow for it.

How do I submit a question regarding a current or future order?

You can send us an email through the "Contact Us" page on our website. If your question is in regards to an existing order please be sure to include your order number in your message so we can assist you!

Do I need to set up an account to purchase?

Nope! We don't require an account to purchase, but do recommend it so you can log in to see your orders any time.

What is your refund policy?

Due to the digital and instant download nature of our products returns are not accepted.