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FAQ's

How will I receive my order?

All orders are sent as instant downloads. You will receive your download link(s) at the checkout. You will also receive an email containing the link(s). Please be sure to check your junk/spam folders if you do not see your download right away. 

Please note all orders are kept on file for 90 days. It is imperative that you download, save & back up your files within this time frame. You will be able to download your order up to 10 times during this time. After 90 days we can no longer guarantee your order will be available to download. 

What programs do I need to use the graphics?

For our clipart and digital paper sets you will need design software that supports PNG and JPG files such as the Adobe Creative Cloud suite. We personally love and use Illustrator, Photoshop & Photoshop Elements. These sets will come in .zip format. You will need to know how to unzip files on your computer to access the graphics.

PDF files will need to be opened in a PDF viewer such as Adobe Reader.

Please note you MUST open all files on a computer. Most smartphones and tablets will not support these files without additional apps.

How do I unzip files?

If you are on a PC just right click on the .zip and go to "extract all" (or similar wording). On a Mac just double click to open the .zip up.

Do you offer any discounts or sales?

Yes! :) Check our home page or follow us on instagram or facebook to stay up to date on any current sales or coupon codes! Please note you can only use one coupon code at a time.

How do I redeem or view my rewards points?

Simply click on the purple "rewards program" button in the bottom right hand corner of the screen and log in. From there you can view and/or redeem your points!

Do rewards points expire?

Your rewards points will be good for at least a year and won't expire as long as your account remains active (i.e. you must use your rewards account once every 365 days to stay active). If your rewards account is inactive for 366 days or more your rewards points will expire and you may need to sign up for a new account.

What is the difference between personal & commercial use?

Personal use means you will use the graphics in your own projects and will not be selling or making a profit from what you reate.

Commercial use means you will be incorporating the graphics into something you sell for a profit.

Can I change the colors, fonts, wording, layout, etc.

No, colors, fonts, wording, layouts and graphics are not editable and are only available as shown. PDF files are password protected so they are not editable on the buyer's end.

Can you do a custom order for me?

While we love custom work our current schedule does not allow for it.

Can you call me to discuss an order?

As we are an online company and do not have a retail shop all correspondence is communicated via email only.

Do I need to set up an account to purchase?

Nope! We don't require an account to purchase, but do recommend it so you can log in to see your orders any time.

What is your refund policy?

Due to the digital and instant download nature of our products returns are not accepted.